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| MLB1 | Develop and implement operational plans for your area of responsibility | |
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| MLB6 | Provide leadership in your area of responsibility | |
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| MLD2 | Develop productive working relationships with colleagues and stakeholders | |
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| MLD3 | Recruit, select and keep colleagues | |
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| MLD6 | Allocate and monitor the progress and quality of work in your area of responsibility | |
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| MLD7 | Provide learning opportunities for colleagues | |
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| MLE1 | Manage a budget | |
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| MLF9 | Build your organisation’s understanding of its market and customers | |
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| MLF6 | Monitor and solve customer service problems | |
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