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| You can use National Occupational Standards to work with members of your team to help them perform to the standards required.
- Make sure that each member of your team has an up-to-date Role Profile (the list of National Occupational Standards relevant to the individual's role) and access to copies of the units within their Role Profile.
- Identify with each individual which units are critical to effective performance, and/or the units in which you would like to see an improvement in performance.
- Ask the individual to assess whether they consistently perform to the standard as described in the critical units. Also make your own assessment of the individual's performance in these units.
- Discuss the individual's performance with them. Focus on the facts. Recognise occasions when they met the performance criteria and get them to acknowledge times when they did not meet them. Discuss and agree the reasons for this. It may be because they were unaware of what was required, or it may be because they lack some of the necessary knowledge and skills.
- Agree what needs to happen to ensure the individual consistently performs competently (ie to the standard required). This may simply be the individual changing what they do; it may require some training or development to acquire new knowledge or skills; it may mean that you need to give them some coaching support and close supervision to guide their work.
- Agree when you are going to reassess the individual's performance.
- Provide the individual with the training, coaching, supervision and/or other type of support agreed.
- At the agreed time, ask the individual to reassess their performance in the critical units, and ask them to think of specific examples when their performance met the criteria. Also make your own reassessment of their performance
- Again, discuss the individual's performance with them, focusing on the facts. Recognise and congratulate the individual on improvements in their performance and agree with them any areas that need further work.
- Where appropriate, reward the individual for their performance.
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